Announcing the 2022 Government Experience Awards Winners

September 15, 2022 – The Center for Digital Government (CDG) today announced the winners of the sixth annual Government Experience Awards. The awards recognize state, city, and county achievements and best practices that radically improve the experience of government services. Major jurisdictions, agencies and government departments will be honored at the Government Experience Awards at the virtual GovX Summit later today.

The Summit is CDG’s premier annual event showcasing the latest trends, best practices and insights around the evolution of the government experience. Registration is free and open to the public sector only.

“The government experience continues to be a top priority for state and local government agencies as they seek to quickly respond to new citizen and employee expectations,” said Dustin Haisler, Chief Innovation Officer for the Center. of Digital Government. “Over the past year, we’ve seen agencies adopt new emerging technologies to adapt their experiences with new behaviors and changes with underlying technology trends. It is very inspiring to see agencies taking a human-centered approach to service delivery, as leading agencies seek to embed digital equity, accessibility and inclusion into the experiences they enable. . »

This year’s winners redesigned websites with improved languages ​​and accessibility features, developed apps to streamline the flow of funds to those most in need, and used mobile apps, social media , electronic newsletters and digital service analytics to improve voter experience and customer service. delivery.

The 2022 Government Experience Award winners are:
Overall State Government Experience Winners:
1st Place – State of Maryland
2nd Place – Utah State

3rd Place – Mississippi State
4th Place – Indiana State
5th Place – Louisiana State
5th place – State of Vermont

Arkansas State
state of hawaii
State of Maine
Oklahoma State
Oregon State
state of texas

Overall County Government Experience Winners:
1st place – Cabarrus County, North Carolina
2nd Place – Oakland County, MI
3rd Place – Dutchess County, NY
4th place – San Diego County, California
5th Place – St. Louis County, MO
DeKalb County, Georgia
Johnson County, KS
Suffolk County, New York State
Wake County, North Carolina

Overall City Government Experience Winners:
1st place – City of Louisville, KY
2nd Place – City of El Paso, Texas
3rd Place – City of Virginia Beach, Virginia
4th place – City of Bellevue, WA
5th place – City of Santa Monica, CA
City of Albuquerque, New Mexico
City of Alexandria, Virginia
City of Nashville and Davidson County, TN
Town of Rancho Cordova, California
City of Riverside, California
City of Seattle, WA

Learn more about in-depth Global Rewards coverage here.

Project Experience Award: In addition to global rewards, project rewards have a single focus area and may include more than one channel of interaction. Thirty-seven Government Experience Project Awards were presented in four categories (city, county, state and federal).

City Government Experience Winners
• Baton Rouge/East Baton Rouge Parish, Louisiana – Citizen Data Academy On Demand
• Danville, Va. – Online permit portal
• Detroit, Michigan – Contactless Customer Service
• Gary, Indiana – Gary Online!
• Malden, Mass. – Priority to replacing the lead service line with childhood exposure
• New York City – discover DYCD
• Pittsburgh, Pennsylvania – Sourcing Platform Upgrade
• Plano, Texas – Zoning Alert Tool and Response Map
• San Jose, CA – 311 Services for Equity and Accessibility
• Scottsdale, Arizona – ScottsdaleEZ

County Government Experience Winners
• Alameda County, CA – Modernizing Appraisal Appeals
• Clark County, Nevada – FixIt Clark County
• Cook County, Illinois – Property Assessment Fairness and Transparency
• Dutchess County, NY – Long Term Transparency Plan
• City and County of Honolulu – HNLDOC Document Collection Website
• Jefferson County, Colorado – DMV Online Chat Solution
• Los Angeles County – DPSS Robotic Process Automation for Electronic Benefit Transfer (EBT) Card Replacement
• Miami-Dade County, Florida – Lawsuit
• Osceola County, Florida. Property Appraiser – Homestead Exemption Online Application
• Palm Beach County, Florida – Online Application System
• San Diego County – ShakeReadySD, earthquake early warning mobile app

State Government Experience Winners
• Arizona Cyber ​​Grant for local and tribal governments
• California DOT – Digital Registration of COVID-19 Vaccines
• Redesign of the portal website
• Iowa OCIO – Tech2Connect Correctional Program
• Kansas DWP – Go Outdoors Kansas Online License and Registration
• New Jersey State Police: Firearms Registration System and Application (FARS)
• Pass Excelsior and New York State Pass Plus
• Ohio – Reducing Unemployment Insurance Fraud and Abuse
• Pennsylvania Treasury Transparency Portal
• Rhode Island Enterprise Content Management System (eCMS)
• Tennessee MyTN – The enterprise mobile app for government services
• Virginia DH – Vaccine Appointment Scheduling Engine (VASE+)
• Wisconsin DOT – eMV PARTNER Automatic plate and decal ordering

Federal Government Experience Winners
• United States Department of Labor – OFCCP Contractor Portal Registration
• US Department of Labor – VETS Transition Assistance Program Employment Navigator
• US Government Publishing Office – Nine Billion Government Information Retrievals

FUTURE READY PRICE 2022: The Future Ready Awards are given to jurisdictions that are laying the groundwork for the disruptive and converging forces shaping an uncertain future — through changes in technology or process; innovation; collaboration with partners; and harnessing emerging technologies to solve problems.

CDG presented the Future Ready awards to:
City of Virginia Beach, VA – Accelerating Climate Resilience Through Data Science
Los Angeles County Registrar Recorder/County Clerk – Using IoT for Ballot Box Tracking
Hawaii Business Technology Services Office – Safe Travels Digital Platform

For more detailed coverage of the Future Ready Awards, click here.

CDG thanks its member companies who subscribe to the Government Experience Awards 2022: Accela, Adobe, Amazon Web Services, CAI, HP Inc., Infor, KPMG, Laserfiche, LinkedIn Talent Solutions, Microsoft, NIC, Oracle, Pure Storage, RingCentral, Inc. ., SHI International Corp, Trellix, Verizon Enterprise Solutions, VertiGIS and Yubico.

About the Center for Digital Government

The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the only national media and research company focused exclusively on state and local government and education.

Contact: Janet Grenslitt Director of Surveys and Awards
e.Republic | Center for Digital Government
[email protected]

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